Terms & Conditions


Terms of Use
Welcome to JapanRailPass.ca (the " Website "). The Website is operated by Japan Rail Pass Canada registered in the Province of Alberta with headquarters located at #100, 111 5 Avenue SW, Suite 339, Calgary AB T2P 3Y6. The terms "we", "us", "our" and "JapanRailPass.ca" refer to Japan Rail Pass Canada. The term "You" refers to the customer visiting the Website and/or purchasing a product and/or making a reservation through us on this Website. By accessing or using the Website, You signify that You have read, understand and agree to be bound by these terms of use (these " Terms of Use "or this " Agreement "). Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.
We take the issue of your privacy seriously. Please review our privacy policy which also governs your visit to the JapanRailPass.ca site, to understand our practices. We are required to ensure that the personal information that we collect, use and disclose is processed in accordance with the applicable law, including, without limitation, the Canadian Personal Information Protection and Electronic Documents Act and similar provincial legislation.
All content included on the JapanRailPass.ca site such as text, graphics, logos, button icons, images and software is the property of Japan Rail Pass Canada or its affiliates or content suppliers, and is protected by Canadian and international copyright laws. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.japanrailpass.ca without our written permission.
Our prices are in Canadian Dollars (CAD$) and regularly updated on our website as we endeavour to present accurate pricing and information but we cannot guarantee the price or our ability to supply any particular item. All prices shown on www.japanrailpass.ca are to be seen as guide prices. All payments for orders are in Canadian Dollars. For informational purposes, the website provides quotes in other currencies based on exchange rates available from various public sources. Those quotes should be used as guidelines only to aid in your purchasing decision. While we make every effort to ensure that prices in other currencies are correct according to current exchange rates, we make no guarantee that these prices are accurate or correct. We reserve the right to revise our pricing at anytime. In the event that this occurs, we will check with you to see if you still wish to receive the item at the new price.
Bank and Credit Card Fees
Some banks and credit cards impose fees for international transactions. If you are making a purchase from outside Canada on a non Canadian Bank issued credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a purchase made on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of Canada. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
A contract and acceptance of your order only occurs once we have received payment and dispatched the goods. Until such time we accept your order, receive payment and dispatch the order, your placement of an order will only constitute an offer to purchase. For online sales we take payment at the point of check out and not the dispatch stage.
Return and Refund
Unused Japan Rail Pass exchange orders can be returned for any reason within 12 months of purchase. A refund less a cancellation penalty of 25% of the original cost of the exchange order will be processed to the benefit of the original purchaser in the original method of payment. It is your responsibility to ensure that the exchange order safely reaches our office before a refund will be processed. Japan Rail Pass exchange orders are not exchangeable and cannot be revalidated.


We do not guarantee delivery timing but provide best estimates of delivery time of different shipping methods we use to deliver your Japan Rail Pass.  All shipping methods are subcontracted and provided by third parties upon which we have no control.
Passports, Visas
It is your responsibility to be in possession of a valid passport, visa permits to enter Japan or any countries to be visited or transited during your intended trip.
Travel Insurance
We strongly recommend the purchase of a comprehensive travel insurance policy to protect yourself from unforeseen circumstances during or prior to the trip such as cancellation or interruption of your trip or any emergency medical situations while on the trip.
Limitation of Liability
JapanRailPass.ca (its owners, officers, agents and employees) acts only as agents for the operators, outfitters, owners, contractors and suppliers of the products sold on the website and have no control over their operations. JapanRailPass.ca (its owners, officers, agents and employees) accepts no responsibility for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment or inconvenience caused by reason of defect or through the acts of default of any company or person engaged in carrying out and delivering such products.
JapanRailPass.ca is provided without any express warranties or guarantees. We endeavor to ensure that all information on the website is correct, reputable and of high quality but cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions on the website. We may provide links to external third party websites but have no control over such sites and cannot be responsible for this external content.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to japanrailpass.ca. 
Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Alberta.
Our Address
Japan Rail Pass Canada
#100, 111 5 Avenue SW
Suite 339
Calgary AB
T2P 3Y6
Last Updated: 10 January 2016